Not resolved
1 comment

I want to add my voice to the vast chourous of angry customers who have been down a crazy rabbit hole dealing with Avarto/Microsoft with Win8 product upgrades and add-ons.

I was charged twice for a Media Center Add-on to Windows 8 Professional, and both times Avarto responded that my card was not verified.

I then spent the next 9 hours on the phone with Microsoft Support (tech, billing, Microsoft store) who kept referring me to each others' departments and acting as if they never heard of such a thing despite the fact that this has apparently happened to at least hundreds of people.

Finally, I let a MS tech do I remote desktop to my machine, and then I let him actually see the charges on my card account, and then the MS tech tried to say the bank was now blocking transactions and that the charges would drop off automatically, so that's why the add on feature couldn't be added, so I conferenced in my card services with the MS tech, and they told the MS tech, "No, those charges WILL post in 24 hours, they are real, and no we are not blocking Microsoft or Avarto", and then the tech said he would refer the case to the "back office", and they would respond in 7-10 days. I kid you not.

If this is a E-Business model that Microsoft is keeping, they're in trouble, and there is no transparency to the billing people at MS why these transactions fail, and they seem either uneducated about this common problem or trained to deny it and point to other unrelated things or deny there is any problem at all.

To be fair, Microsoft shares some blame here because they stuck us with Avarto, but I want 9 hours of my life and my money back, and it would be nice to get the Media Center Software I was trying to buy, but I am so beaten down from dealing with this freak circus, that I'd settle for just never doing business with Microsoft or Avarto for any online software or upgrades ever again.

If you are thinking of upgrading Microsoft Windows or adding a Windows feature via their online upgrade services, be aware you could be charged (and more than once), and never receive the product, and have to take a day off from work just to get anybody to take your complaint seriously.

Had an Experience with Arvato Digital Services?

Write a review

Comments

Terms of Service
Post Comment
Cancel
Anonymous
#1027690

Arvato did me the same thing, telling that my card is not verified and after they take 139$ from my card.. And i havent received the product key yet. My bank statement can prove it.

You May Also Like

Ndot Technologies India Ndot Technologies "it looks like they have changed their product name from taximobility to http://www.tagmytaxi.com/ Tagmytaxi is the same scam as http://www.taximobility.com/ they have scammed me out of $6000 and they will do the..." Read more UBER - I was charged $253 UBER "...i requested a ride and finally was picked up.I check my bank statement and noticed that over $200 had been charged and it was from Uber..." Read more Baanyan Software Services - Review in Software category  from Edison, New Jersey Baanyan Software Services "Baanyan Software Services is a criminal organization run by Raghu Daripalli. He lures fresh graduates on OPT and gullible Software Engineers from India only to turn them into indentured laborers..." Read more A useful Review of Agriya From Jonathan Carroll & Inspirational Success Speech by Agriya’s Dynamic VP Ms. Sheerin Banu Agriya "Two of Agriya’s special clients Jonathan and Casey express their gratitude towards Agriya’s responsive service. Here they are discussing our efforts in assisting them to establish a fundraising website for..." Read more Ruvilla - Poor quality, Customer service not reasonable. Ruvilla "One purchase, never will again. Bought a pair of hiking boots and found the sole to be separating. I contacted and told them the case, this was found after wearing..." Read more Quigley Concepts Event Management - Unprofessional Quigley Concepts Event Management "Made a complaint about Quigley Concepts Event Management about one of their staff who parks on a disabled parking at glendalough station. Number one she is NOT disabled. Number two..." Read more Readydebit - The card no longer allows account to account transfer Readydebit "At the first of each month I usually pay my rent doing the 'account to account' transfer but this month it has been shut down. I called the number given..." Read more Peeling paint off a GX460 Lexus 7 year old car Lexus "the paint is peeling off my Lexus due to the factory E-coat failing Lexus says they do not care the paint warranty is 4 years or 50,000 miles not even..." Read more